Your Visit

Making An Appointment

We operate by an appointment system. We know your time is valuable so we try to be punctual. You can help us by informing the reception staff that you may require a longer appointment for:

  • Extra family members
  • An antenatal visit
  • A PAP smear
  • A surgical procedure
  • Travel advice
  • Counselling
  • Multiple issues
  • A medical report or insurance claim
 

If you can’t make your appointment please let us know so we can give your appointment to another patient. Failure to inform us less than 4 hours before your appointment will incur a fee.

If you are a new patient, please click here to download and fill out the registration form and bring it with you to your first appointment.

Making An Online Appointment

If you are a new patient to the clinic, please book a 30 minute appointment for your first visit.

The first time you book online you will need to provide registration details, including your current Medicare card details. Please ensure the clinic is aware of any changes to your card, as our online booking system will only work if the clinic has your latest information.

If your condition is urgent and there are no online appointments available please call our receptionists on 5970 7777 as we keep some appointments each day for more urgent medical conditions.

Please note if booking online for a Saturday appointment, fees are slightly higher than weekdays.

Online bookings are not suitable for medical emergencies. Please present to your local hospital emergency department or call emergency 000.

Prescriptions

We offer two options to our patients for a repeat prescription:

  1. Contact reception and inform us of the medication and dosage (a minimum of 48 hours notice). A $17.00 fee applies ($22.00 if you require fax/post). Unfortunately no Medicare rebate is claimable.
  2. Attend the practice between 10am-1pm or 2pm-5pm Monday to Friday for a brief consultation session with an available doctor. Your session will be bulk billed.

Please note: if you have not seen your doctor for four months you are required to make a formal appointment.

Fees

Consultation Private Concession Rebate
Standard (Level B) $75.00 $62.50 $37.60
Long (Level C) $117.00 $100.00 $72.80

Eramosa Family Medical Centre is a private billing practice. We offer reduced fees for pensioners and concession card holders. Please ask reception for more details. Bulk billing is available for most nurse appointments including childhood vaccinations. There are additional out of pocket costs for certain procedures and Saturday consultations.

Payment is required on the day of your consultation. We accept cash, EFTPOS, Visa and Mastercard. To assist you in claiming your Medicare rebate using the latest technology which allows immediate payment of the rebate into your account.

 

Home Visits

Speak to our reception staff about organising home visits with your doctor (available to patients living within 5km of the medical centre).

Results

Your test results are important and we have systems in place to inform you if you need to discuss any abnormal tests with your doctor. If your result requires non-urgent follow up appointment with your doctor we will notify you with a phone call within 2-3 days of receiving the result. For a result that requires urgent attention we will contact you by phone immediately to arrange an appointment with your doctor.

Please note: we can only disclose results directly with the patient, their parent or guardian.

Privacy

Your medical record is a confidential document. We have developed a privacy policy to protect and maintain your personal health information. We abide by the National Privacy Principles. If you would like a copy of our privacy policy or further information please contact us.

Recalls & Reminders

We are committed to preventative care, which is why our medical centre uses a computerised recall system for PAP smears and other preventative health programmes. In addition, the centre also participates in National/State or Territory reminder systems (such as bowel screening).

Please notify your doctor or the receptionist if you do not wish to participate in these systems.

Telephone Policy

You can leave a message with our reception team and they will forward your message to your doctor who will return your call as soon as possible.

Somerville medical centre