We operate by an appointment system. We know your time is valuable so we try to be punctual. You can help us by informing the reception staff that you may require a longer appointment for:
- Extra family members
- An antenatal visit
- A PAP smear
- A surgical procedure
- Travel advice
- Multiple issues
- A medical report or insurance claim
If you can’t make your appointment please let us know so we can give your appointment to another patient. Failure to inform us less than 4 hours before your appointment will incur a fee.
If you are a new patient, please click here to download and fill out the registration form and bring it with you to your first appointment.
Making An Online Appointment
If you are a new patient to the clinic, please book a 30 minute appointment for your first visit.
The first time you book online you will need to provide registration details, including your current Medicare card details. Please ensure the clinic is aware of any changes to your card, as our online booking system will only work if the clinic has your latest information.
If your condition is urgent and there are no online appointments available please call our receptionists on 5970 7777 as we keep some appointments each day for more urgent medical conditions.
Please note if booking online for a Saturday appointment, fees are slightly higher than weekdays.
Online bookings are not suitable for medical emergencies. Please present to your local hospital emergency department or call emergency 000.
Please contact our reception staff to discuss options for repeat prescriptions.
|Face to Face Consultation||Private||Concession||Rebate|
|Standard (Level B)||$86.00||$72.50||$41.40|
|Long (Level C)||$131.00||$112.00||$80.10|
|Standard (Level B)||$86.00||$72.50||$41.40|
The doctors at Eramosa Family Medical Centre charge a private fee for services. The doctors offer reduced fees for pensioners and concession card holders. Please ask reception for more details. Bulk billing is available for most nurse appointments including childhood vaccinations. There are additional out of pocket costs for certain procedures and Saturday consultations.
Payment is required on the day of your consultation. We accept cash, EFTPOS, Visa and Mastercard. To assist you in claiming your Medicare rebate using the latest technology which allows immediate payment of the rebate into your account.
Speak to our reception staff about organising home visits with your doctor (available to patients living within 5km of the medical centre).
Your test results are important and we have systems in place to inform you if you need to discuss any abnormal tests with your doctor. If your result requires non-urgent follow up appointment with your doctor we will notify you with an SMS or letter within 2-3 days of receiving the result. For a result that requires urgent attention we will contact you by phone immediately to arrange an appointment with your doctor.
Please note: we can only disclose results directly with the patient, their parent or guardian.
We are committed to preventative care, which is why our medical centre uses a computerised recall system for PAP smears and other preventative health programmes. In addition, the centre also participates in National/State or Territory reminder systems (such as bowel screening).
Please notify your doctor or the receptionist if you do not wish to participate in these systems.
Our aim is to facilitate optimal communication opportunities with our patients, While complying with the Australian Privacy Principle and the Privacy Act 1988. Our practice endeavours to provide patients with access to timely advice or information about their clinical care. This communication can occur face-to-face or by electronic communication which can include email, fax and SMS.
EFMC allows patients to book their healthcare appointments with their preferred healthcare provider online via our website or AMS app.
Results – It is the practice policy that results will be given out during a follow up consultation with a doctor only.
Receptionists will often need to ask questions to determine that the patient receives the most appropriate care, at the most appropriate time. Patient will be asked to briefly explain reason for call.
Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient.
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. Whilst we make every effort to keep your information secure, there is a risk that information could potentially be compromised and accessed by someone other than the intended recipient. For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.
We endeavor to reply to all emails within 1 business day. Our emails are checked on a regular basis, however they are not constantly monitored. If you have an issue that requires urgent attention, we request that you contact the practice via telephone. Our practice email is email@example.com
SMS messages are sent for a variety of health management purposes.
These may include:
- Appointment reminders
- Health reminders (e.g. cervical screening/care plans etc)
- Health recalls (e.g. follow up of test results)
Letters may be sent offering services available to eligible patients and for health reminders and recalls for patients who do not have a mobile number or who have opted out of our electronic messaging system.